FAQs

Learn about what makes The Folklore Marketplace so special and how to best utilize the platform

About Us

The Folklore Marketplace is a discovery shopping platform that provides global customers with one central location to browse products from African and diasporic designer brands sold across multiple e-commerce sites.

We partner with brands and retailers around the world to help global customers better discover new brands and products, and provide options of where you can buy them online.

We aggregate product images, pricing, and descriptions from dozens of websites and merchandise them by brand, retailer, category, country, and other attributes.

By having products from your favorite brands from multiple commerce sites in one place, you can easily compare pricing and choose which website you want to buy the product from based on your needs.

Ordering

Orders are placed through our brand and retail partners' e-commerce websites. Once you click the "Shop Now" button on the product page, you will be redirected to view the product on one of our partner's websites. To complete your purchase on our partner's website, add the item you want to cart, and follow the normal check out process.

We partner with brands and retailers in multiple countries around the world. Check our partner's website to learn where the item you purchased is being shipped from.

The retailer or brand partner that you ordered your products from is responsible for processing and shipping your order. The Folklore Marketplace does not handle order processing or shipping.

It depends on what the processing and shipping policy is on our partner's website. All partners have different processing and shipping times, so please reference their website for information on how long it typically takes them.

Customer Service

Every retail and brand partner's return policy is different. Please read the policy on our partners' website to find out about their return policy. If they do accept returns, reach out directly to their team to arrange for the return, The Folklore Marketplace does not manage returns.

Please reach out directly to our retail or brand partner's customer service department to make any changes or address any issues with your order. The Folklore Marketplace does not have any insights about orders placed through our partners' websites, and therefore, we will be unable to assist with providing proper information.

Partnering

To be considered to join the platform as a brand, you must have an e-commerce platform and be a registered member of an affiliate marketing network (ShareASale, Rakuten, Awin, etc).

Please note, all brands that sign up must either be based in Africa, or if based outside of Africa, need to have at least one founder that identifies as Black. The brand categories we currently accept include men's and women's apparel, accessories, beauty, and homewares.

If you meet the above requirements, submit your application here.

To be considered to join the platform as a retail partner, you must have an e-commerce platform and be a registered member of an affiliate marketing network (ShareASale, Rakuten, Awin, etc).

Please note, all retailers that sign up must stock at least one brand that is based in Africa, or if based outside of Africa, need to have at least one founder that identifies as Black. We will only list products from your African or Black-owned brands.

The brand categories we currently accept include men's and women's apparel, accessories, beauty, and homewares.

If you meet the above requirements, submit your application here.

We review applications once a month in the order they are received. If you are accepted to join the platform as a retailer or brand partner, you will receive an email notification with instructions to get you set up.

There are a number of factors we consider when selecting the brands and retail partners we work with. These factors include: being in business for at least two years, producing a minimum of one collection a year, having at minimum two full time employees, verifiable history of selling quality and superior products, contemporary or high end price point, strong social media and web presence, and the desire to scale your business globally.

Although these are not the only factors we consider and we will occasionally consider brands and retailer that do not meet all of the requirements, this is the primary way we evaluate.

Visit our contact page to learn the best way to get in contact with us based on your request.