FAQs

The Folklore Shop is an e-commerce platform for the conscious consumer. We provide customers with access to discover contemporary, independent brands from over 40 countries that align with our mission to promote sustainability, diversity, and innovation. Global customers can browse products and brands by country, the founder’s race and gender identity, and business practices to support the communities and values they cherish most. It was launched in 2024 by The Folklore Group.

The Folklore Shop makes it easier and more cost effective to order and receive products from independent brands located in emerging global markets like Africa, South America, Asia, and the Caribbean, while also introducing you to local brands located right in your backyard. We feature curated shopping edits of men’s and women’s apparel, accessories, beauty, home, kids & baby, and wellness products that are delivered directly from the brand to your front door. 

We are empowering customers to shop with a purpose. Whether you want to shop Black-owned, eco-friendly, women-owned, handmade, Latinx-owned, Asian-owned, LGBTQI+ owned, or sustainable products, your journey to shopping consciously starts here.

The products featured in our shop were created by a collection of global, independent brands that we handpicked. Each brand featured in our shop are a part of The Folklore's membership community. Our community of brands originate from over 40+ countries. With a strong commitment to diversity, the majority of our brands are based in emerging markets like Africa, South America, Asia, and the Caribbean or owned by POC, women, and other diverse groups.

Any brand that has a paid membership subscription with The Folklore automatically receives access to list their products on Shop. To apply for a brand membership, click here.

We do not currently have physical stores. However, we do host pop up shops in cities around the world. To find out more about our pop up shop dates and locations, please click here.

To place an order, customers can add items they like to their cart, click checkout, and enter shipping and payment information to complete the order. Once an order has been placed, the customer will receive an email notification containing details about the order including the products included, the brand or brands they ordered from, and the total amount paid.

If you plan to order products from multiple different brands, you can add all of the products into your cart and check out at one time. You do not need to place separate orders for each brand.

We process our payments through Stripe's secure payment gateway. All transactions will be processed in US dollars. We accept all major credits and digital wallets including:

• American Express
• China UnionPay (CUP)
• Discover & Diners Club
• eftpos Australia
• Japan Credit Bureau (JCB)
• Mastercard
• Visa
• Apple Pay

If you don't see a size, color, or style from a brand that you like, we may be able to arrange a custom order on your behalf. To inquire about placing a custom order, please contact us.

Customers have 24 hours after an order is placed to cancel it. However, if part or the entire order has been handed off to the shipping courier before the 24 hour cancellation window is up, then we are unable to cancel the order. Please contact us as soon as possible if you would like to cancel an order.

Customers have 24 hours after an order is placed to modify it. However, if part or the entire order has been handed off to the shipping courier before the 24 hour modification window is up, then we are unable to modify the order. Please contact us as soon as possible if you would like to modify an order.

Orders are shipped by each brand directly to customers. As a result, if your order contains multiple brands, your products will arrive at different times and in separate packages. Even though brands ship orders separately, you only pay one low cost shipping rate no matter how many brands are in your order.

We currently ship to 220 countries and territories. You can view the full list of territories and countries we deliver to here.

There are two types of fulfillment speeds: “immediate ship” and “made to order”. Each product page shows the fulfillment speed of that specific product. Products that are listed as “immediate ship” are packed and shipped by the brand within 3 business days. Products that are listed as “made to order” are shipped according to the lead time listed on the product page.

To learn more about delivery speeds visit out delivery page.

Once orders are collected from the brand by the shipping company, they will be delivered within 2-5 business days. In total, orders can be received by customers within 5-8 business days of the initial order being placed.

There is a flat rate shipping fee for all orders that are under $500. All orders over $500 ship for free. The flat rate shipping fee varies depending on the region the customer is located in. 

To see shipping rates visit our delivery page.

Duties and taxes are not included in the price of the products. Any applicable taxes will be based on where the products in the order are shipping from and what state or country the order is being delivered.

To learn more about duties and taxes visit our delivery page.

Customers have 14 days from the day they receive the product(s) to request to return. We accept returns for apparel, accessories and home product(s) that are unworn, unused, tagged (or sealed), and in sellable condition. Once the return request is confirmed, you have three business days for the return to be handed off to the courier company.

View our returns page to see what products are ineligible for return.

To start a return, please contact us. In the email, please include the order number, product(s) that you would like returned, and the reason for the return. If the products in the order meets the eligibility requirement, you will be provided details on how to process the return.

To start a return, please contact us. In the email, please include the order number, product(s) that you would like returned, and the reason for the return. If the products in the order meets the eligibility requirement, you will be provided details on how to process the return. Cost of return is at the sole expense of the customer and can range from $10-$35 depending on where the products are being returned from and delivered to.

Returns may take 2-5 business days to get back to the brand depending on the origin and destination of the return. A refund will be processed within 3 business days of the return being received. The refund will be issued to the original payment method. Depending on your banking institution, you can expect to see funds appear approximately 2–10 business days after the original refund.

Exchanges are not possible at this time. If a customer wants to replace an item(s) with something new from our platform, they must request to return the original item(s) and place a brand new order for the desired item(s). Please contact us to submit a return request.

You can contact customer support using our contact page.

Brands set their own sizing for their products, meaning there is a wide range of sizes available based on which brand you are shopping. Please refer to the individual product page to see what country the product's sizes are associated with. Our sizing guide can help you determine the best size to select.